Rich and Co.

HBR: Hands-Off Management Works Best: Main Benefit=Quick Collection of Local Knowledge

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Micromanagers beware: Research of casino hosts by Harvard Business School makes the case that hands-off management can work to improve employee learning and decision making. Key concepts include:

  • Tight monitoring of public-facing employees results in less risk-taking and experimentation in an organization.
  • When employees are given the latitude to experiment, they often gain localized knowledge and use it to make decisions that increase the company’s performance.
  • Such learning generally happens only in loosely monitored environments.

Written by Rich and Co.

May 2, 2011 at 4:45 pm

Posted in Leadership

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